Returns

Returns If for any reason you're not satisfied with your purchase, please email internationalcustomerservice@macys.com and we'll provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you by FiftyOne in the same currency and using the same exchange rate as your original order. ------------------------------------------------------------------------------ Returns must be made within 180 days of purchase. Please note: shipping fees are not refunded for preference return. Unfortunately, items purchased for international shipping may not be exchanged. European Union Customers ------------------------------------------------------------------------------ All European Union customers have a right to back out of a purchase within 7 days of completing the transaction (e.g. placing the order on the website). If a European Union customer cancels their order during this 7-day period, FiftyOne will reimburse the customer for the cost of the products(s) AND any extra fees (e.g. shipping) paid by customer to receive the item. FiftyOne can, however, charge the customer for cost of shipping goods back to FiftyOne. Reimbursement by FiftyOne wil be within 30 days. Gift Recipient Returns --------------------------------------------------------------------------------- International gift recipients can return merchandise received as gifts. Please email internationalcustomerservice@macys.com for specific instructions on your return. Please note: when returning a gift, the return amount must be credited back to the original tender of the purchaser. International Orders Must Be Returned By Mail --------------------------------------------------------------------------- Unfortunately, international orders may not be directly returned to a Macy's store.